Did you know that there are key performance indicators (KPIs) that all facilities management companies should track? These KPIs can help you measure the success of your company and ensure that you are providing quality services to your clients.
In this post, we will discuss the four most important KPIs that every facilities management company should track. Keep reading to learn more!
Table of Contents
What Are Facilities Management KPIs Concerning Business And Performance Of Companies?
Facilities management KPIs are important for building management companies in Sydney to monitor the performance of their organization. Facilities management covers a broad range of activities, from Clearing and Facilities Carnage, to compliance with OH&S requirements. The key performance indicators (KPIs) that are monitored by building management companies can help facility managers benchmark the performance of their own company against others in the industry. Additionally, tracking KPIs can help identify areas where improvements can be made.
What Are Some Of The Key KPIs All Facilities Management Companies Should Track?
There are a number of key performance indicators (KPIs) that all facilities management companies should track. By tracking these KPIs, building managers in Sydney can ensure that their services are up to standard and that they are providing value for money. Some of the most important KPIs for facilities management companies include:
- Response time to building repairs and maintenance requests
- Percentage of building repairs and maintenance requests that are completed within the agreed timeframe
- Number of customer complaints received
- Number of building safety incidents
By tracking these KPIs, building managers can identify any areas where they need to improve their services.
#1 Facility Management KPIs: Work Order Resolution Times
One of the most important aspects of effective facilities management is work order resolution times. This metric measures how quickly and effectively a company can respond to and resolve customer requests or complaints.
There are a few important factors to consider when measuring work order resolution times. First, it’s important to set realistic expectations for response times. Once you have an ideal response time in mind, you can track and measure your actual results to see how they compare. It’s also important to track different types of work orders separately. For example, emergencies should always be resolved as quickly as possible, while non-urgent requests can often be handled within a few days.
Work order resolution times are an essential part of any facilities management strategy. By setting realistic expectations and tracking your results, you can ensure that your customers are always happy with your level of service.
#2 Facility Management KPIs: Employee Satisfaction Score
Facilities management services are those that are related to the upkeep and maintenance of a physical space. A key performance indicator (KPI) for facilities management is the employee satisfaction score. This score can be used to measure how well the facilities management team is doing in terms of meeting the needs of employees who occupy the space.
There are a number of factors that can influence employee satisfaction scores, including the quality of the facilities themselves, the level of customer service provided by the team, and the overall work environment. By tracking this KPI on a regular basis, facilities managers can ensure that they are providing a high level of service that meets the needs of their employees.
#3 Facility Management KPIs: “Planned” Vs. “Reactive” Maintenance Ratio
Planned maintenance is any type of maintenance that is scheduled in advance. This could be something as simple as regularly checking the oil in your car or changing the air filter in your furnace. By contrast, reactive maintenance is any type of repairs that are performed in response to an issue that has already arisen.
An important part of effective facility management is maintaining a healthy balance between planned and reactive maintenance. The best way to find the right balance for your organization is to track the ratio of planned to unplanned Maintenance tasks. This will help you to identify where improvements can be made in your facilities management services.
#4 Facility Management KPIs: Maintenance Cost Vs. Budget
Facilities management is a critical but often overlooked component of running a successful business. Facilities managers are responsible for the upkeep and maintenance of buildings and grounds, ensuring that they are safe, clean, and functional. Given the prevalence of facilities management in Sydney, it is important to understand some of the key performance indicators (KPIs) used to measure the success of these services.
One of the most important KPIs is the difference between maintenance costs and budget. Facilities managers must often work with tight budgets, so it is essential to ensure that costs are kept under control. By closely monitoring this KPI, facilities managers can make sure that their buildings are being well-maintained without breaking the bank.
Conclusion
Facilities management KPIs are important to track in order to measure the performance of a company. There are several key KPIs that all companies should track, including customer satisfaction, employee productivity, and energy efficiency. By tracking these metrics, facilities management companies can identify areas where they need improvement and make changes accordingly.