Everyone (and rightly so) believes that cloud computing will soon replace all other business tools as the industry standard. It’s one of the four tech developments Microsoft sees as having the most impact on commercial enterprises.

Numerous advantages of cloud computing have led to its widespread adoption by businesses throughout the world. However, cloud telephony is an often-overlooked but critically significant feature of the same cloud platform.

Cloud telephony is quickly becoming an important enabler of new business trends for both well-established corporations and fledgling businesses. It’s tempting to think of it as some kind of enchanted solution since it brings together massive production with attentive support.

Superior Assistance to Customers

Customers are the lifeblood of any business, but fielding their calls can be a challenge due to factors such as the number of calls received at once, the complexity of issues that need to be addressed, the length of time that calls take to complete, the incessant ringing of missed calls, and, worst of all, the insistence that executives remain seated throughout the duration of the call. Cloud telephony greatly simplifies call management by allowing for simultaneous call reception, call recording for problem identification, call measurement, and call routing.

Achieving Productivity While Situated Apart

To better accommodate today’s mobile and remote workforce, many businesses are using cloud telephony services that enable workers to take calls on their own personal mobile devices. Workers may now do their jobs from anywhere, thanks to cloud telephony, which is used by many companies with several locations. In the past, providing excellent customer service was assumed to need constant access to a desk and a phone; however, modern technology has made it possible for this role to be carried out remotely without compromising productivity.

Adequate Call Analytic Features

Every incoming and outgoing call, as well as every text message, maybe reliably recorded by cloud telephony systems. Call volumes, query response times, missed call rates, etc., may all be analyzed by businesses with the help of this information. Time spent waiting for help is cut down, and the quality of service is improved right away thanks to this.

Effective Call Routing

Thanks to cloud telephony’s adaptability, you may personalize call flows to greet customers in a manner appropriate to the current season, holidays, or even the time of day. Being completely software-based means that it can be easily customized with the push of a button or the movement of some virtual boxes.

Maintains Confidentiality

Currently, the majority of businesses only utilize phone numbers as a means of contact. It’s becoming more normal for people to use these kinds of phone numbers. Because cloud telephony offers number masking, workers and customers may interact without knowing or accessing one other’s phone numbers.

Reduced spending

Cloud telephony solutions considerably minimize your business’s costs. Traditional desk phone systems are no longer essential. Neither the setup nor the upkeep will cost you anything extra. Furthermore, cloud telephony solutions do not take up any office space. Your worker has everything stored on his or her laptop.

As a result of not having to pay for as many things at the end of each month, your business could be able to put that extra cash in the bank.

Facilitates expansion

The expansion of every business is dependent on the satisfaction of its clientele. When you make a move to cloud phone technology, customer care becomes more streamlined and efficient. With these advanced capabilities available for a fraction of the cost of a standard system, the prospect of scaling up is suddenly less daunting. The most notable advantage of cloud telephony is that expanding capacity does not include purchasing more hardware or manually installing new systems. Cloud telephony makes it easy to contact more individuals with only a few clicks of a mouse. Users may be created, removed, and updated with ease. By definition, the cost is directly proportional to consumption.

Make Sure You Are Always On Top Of Your Communication

Traditional desk phones make it impossible to keep tabs on your business’s incoming and outgoing calls. The vast majority of inquiries for assistance and sales calls are made over landlines.

It seems that no records were kept of the discussions. Maintaining awareness of all information entering and leaving one’s system is becoming more challenging.

It’s useful for fixing this issue. The call recording feature enables you to capture every single incoming and departing call. You and your team will be better able to handle everyday business discussions as a consequence. Everything is documented and available for review or issue solving at any time.

Helps You Focus on Core Business

With cloud telephony, you don’t have to worry about recruiting, training, and keeping a huge team to do a very simple yet important task. Most businesses have a customer service department that works in tandem with their other core functions, such as product development and marketing, as opposed to models where customer support is the main role, like (potentially) BPOs. Utilizing cloud telephony is analogous to outsourcing this critical but ancillary job to an expert at a fraction of the cost, freeing up resources for more strategically important endeavors.

Various Features

Business growth and development cannot occur without regular assessments. In order to make the necessary adjustments to your business strategy, it is essential to regularly analyze and understand how your company has fared over the preceding months.

Substantial data and clearly digestible visualizations are needed for this purpose. In addition, one has to draw important conclusions from these pieces of information and visual aids before proceeding. Cloud telephony solutions eliminate the need to assign this task to a team of workers by automatically generating reports and insights.

Not only do these systems provide real-time data, but they also include features like voicemail dropoff, automated bulk SMS, call scheduling, post-call surveys, and more.

Wider Reach

Cloud telephony is also emerging as an important game-changer in social innovation and activism since it can reach communities that depend entirely on basic mobile phones for technology. Companies with a social mission utilize the service to facilitate communication with farmers in remote areas by providing them with a virtual phone number. Public engagement with government initiatives like Digital India and the Swachh Bharat Abhiyan has increased because of this service.

Conclusion

Office24by7 is now recognized as one of the market’s most dependable cloud telephony service providers. We’ve been serving businesses of all sizes and in a wide range of sectors with our cloud telephony services. You may reach us at +91 7097171717 if you have any questions regarding our goods.