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The Philippines serves as one of the best offshore destinations for companies looking to set up a call center. This is because the country provides high-quality customer service at low rates. The Philippines is home to a young workforce which is constantly being replenished with fresh college graduates every year. Such a young workforce is ideal for call centers.
The call centers in the Philippines are constantly evolving to improve their customer satisfaction. They leverage the latest technological advancements and conduct a strict screening process to hire the right candidate.
The Philippines is considered the world’s BPO capital. The island country is quickly emerging to be one of the top destinations which provide BPO services. The Philippines owns a whopping 15% of the world’s outsourcing industry. Call centers in the Philippines have more than 1.7 million people working in them.
Here Are 5 Best Reasons to Outsource Customer Service to Call Center Philippines
The BPO industry in the Philippines garners a total revenue of around 23$ billion. This figure is poised to grow to $40 billion by 2022 at a rate of 16%. This is indicative of the significant benefits reaped by enterprises through call center outsourcing Philippines.
On this note, here’s looking at the benefits of call center outsourcing in the Philippines.
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Table of Contents
Low Costs
The most important benefit that call centers in the Philippines offer to companies is that it cuts down costs significantly. It exempts you from the overhead expenses of setting up a call center in your home country. These overheads include expenditure on office spaces, equipment, hiring and training new staff, security, and other costs such as internet and electricity. When you outsource your service to an offshore call center, you let them take care of all these costs.
Call centers in the Philippines are more cost-friendly. This is because the salaries that employers have to pay are quite low. It is low especially when compared to the figures that employers in the USA pay to their call center staff. A low cost of living compared with other countries is attributed to low wages in the Philippines.
2. Better Communication
English is one of the official languages of the Philippines. It is also the medium of instruction in their school. The literacy rate in the Philippines stands at an astounding rate of over 98%. The government also proactively encourages the Filipino people to choose BPO jobs through their program named TESDATESDA ( Technical Education and Skill Development Authority). All these factors contribute to the employees of call centers in the Philippines being very conversant in English.
Their fluency in English makes them tough competitors to their Indian counterparts. The accent of the workers of call centers in the Philippines is quite similar to that of the USA residents. This makes them highly suitable for voice-based services like call center and virtual staffing.
3. Strong Push by The Government
The government of the Philippines is trying its best to attract investment from foreigners. The govt has provided special tax benefits to foreign investors to help their developing economy achieve higher growth. These tax benefits include:
- Not having to pay corporate income tax for 4 years
- Not charging import duties for equipment, supplies, and raw material
- Investors can easily get Permanent Resident status for themselves and their families.
Furthermore, businesses that operate in the Philippine Economic Zone Authority (PEZA) have benefits like exemption from paying expanded withholding tax.
4. Strict Data Security Laws
Companies that choose to outsource their processes to other countries want to ensure that their data is intact. The Data privacy act brought by the Filipino government ensures that the privacy standards are at par with international standards. This act imposes strict regulations in order to prevent confidential data from unauthorized access. In fact, if a person is convicted for violating this rule, he/she may end up in jail for 6 years or might require to pay a hefty fine of $20,000-$100,000.
This regulation is a boon for industries belonging to sectors such as healthcare and banking. These sectors require the strictest data privacy regulations to protect the interest of their patients or clients. This is why companies belonging to these sectors prefer the Philippines to set up their call centers.
5. Strong Presence of Western Culture
The Philippines is one the few South Asian countries that has a strong influence of western culture along with that of Asian culture. This is because the Philippines was once a colony of Spain, Mexico, and United States at different times. The Filipinos watch a lot of American television and movies. This has made them embrace Western culture quite freely. Cultural resemblance plays an important role in determining the success of an offshore call center.
The strong influence of other cultures in the Philippines has made the people of the Philippines being multi-lingual. Spanish is a major language there. Call centers in the Philippines have easy access to hiring people who speak other Asian languages like Japanese, Cantonese, and mandarin. This makes call centers in the Philippines more viable for companies who want to serve their customers in other languages too.
How We Assist You with Our Call Center In the Philippines
ExpertCalllers has immense experience in handling the call center needs of companies globally. Our experienced team in Philippines view every call as an opportunity to impress the customer. They ensure that they do everything in their power to enhance your brand-value and trust.
We ensure that our services are highly customer-centric with constant agent-training, quality assessment and technology upgradation. Our sound quality monitoring methods ensure that your customers are highly satisfied.
Our call center processes are equipped with cutting edge software that facilitates better reporting and accurate analytics. These help you to cut down many costs and increase your profits. In fact, our customer service call center helped an Italian herbal health and skin brand to reduce their operational costs It helped the brand to increase their sales and focus on their core business.
Our sound quality monitoring methods ensure that your customers are highly satisfied.
ExpertCallers Professionals are very diligent when it comes to data security. We have implemented every security protocol to ensure that your data is safe.
has many call centers in Philippines spread across the cities of Manila, Davao, Cebu City and others. As your outsourcing partner in the Philippines, we provide you with a team of trained and fluent English-speaking experts. They work 24×7 to help you address all your customer concerns. We help you to reduce your operational costs by 40%. We use cutting edge technology to deliver you high-quality customer service. We ensure that we keep up with all the international standards, and offer 100% assurance in call recording, real-time reporting, and specialized call monitoring systems.
Who Are We and Why Are We Considered as An Industry Authority?
ExpertCallers has 12 years of Experience in providing call center services to companies globally. Our call centers in the Philippines are spread across the cities of Manila, Davao, Cebu City and others. We have call center in other countries such as India, Columbia, Bolivia, and Kenya. Our call center service include inbound and outbound calling, telemarketing, technical support, live chat and others.
